Return And Refund

Return and Refund Policy for Customize Gift Brand

At Customize Gift Brand, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. This Return and Refund Policy outlines our procedures for returns and refunds.

1. Eligibility for Returns:

a. We accept returns for items that meet the following criteria:

  • The item is damaged, defective, or significantly different from the product description.
  • The request for a return is made within [number of days] days from the date of delivery.

2. Return Process:

a. To initiate a return, please follow these steps:

  • Contact our customer support team within the specified timeframe to request a return. Provide your order details, a description of the issue, and any relevant photos.
  • Our customer support team will assess your request and provide you with a return authorization and instructions on how to return the item(s).
  • Please securely package the item(s) to be returned, including all original packaging and accessories.

3. Refund Options:

a. Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. b. If your return is approved, we will process your refund within [number of days] days and initiate a refund to your original method of payment. c. The refund may be issued in the form of:

  • A credit back to your original payment method.
  • A store credit that can be used towards future purchases.

4. Non-Returnable Items:

a. The following items are not eligible for a return unless they are damaged or defective:

  • Personalized or customized items that do not have quality issues.
  • Items that have been used, altered, or modified from their original condition.

5. Return Shipping:

a. The shipping costs for returning the item(s) are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged).

6. Exchange:

a. At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

7. Contact Us:

a. If you have any questions or need further assistance regarding our return and refund policy, please contact our customer support team using the contact information provided on our website.