Shipping policy
Shipping Policy for Customized Gift Brand
At Customized Gift Brand, we are dedicated to providing you with a seamless and satisfying shopping experience. Our Shipping Policy outlines the terms and conditions related to the shipping and delivery of your personalized gifts. By placing an order with us, you agree to adhere to the terms described in this policy.
1. Order Processing:
a. We aim to process and fulfill orders promptly. b. Orders are typically processed within 10 business days from the date of purchase. Please allow for additional processing time during peak seasons or promotional periods.
2. Shipping Methods:
a. We offer various shipping methods to cater to your preferences and delivery needs. b. The available shipping methods, carriers, and estimated delivery times will be displayed during the checkout process. You can choose the option that best suits your location and desired delivery timeframe.
3. Shipping Charges:
a. Shipping charges are calculated based on factors such as the destination, total weight of the package, and the selected shipping method. b. Shipping charges will be presented to you during the checkout process before you complete your purchase.
4. Estimated Delivery Timeframes:
a. The estimated delivery timeframe for your order is approximately 10 to 15 days, depending on the chosen shipping method and destination address. Please be aware that delivery times are approximate and may be subject to delays, such as customs processing or unforeseen disruptions in shipping.
5. Tracking Your Order:
a. Once your order is shipped, you will receive a shipping confirmation email containing tracking information. b. Visit our website and navigate to the "Order Tracking" page, where you can enter your tracking number to receive real-time updates on the status and location of your package.
6. International Shipping:
a. We offer international shipping to [specify the regions/countries you ship to]. b. Keep in mind that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
7. Address Accuracy:
a. It is essential to provide accurate and complete shipping information. b. We are not liable for delays or non-delivery caused by incorrect or incomplete shipping addresses.
8. Undeliverable Packages:
a. If a delivery attempt is unsuccessful or a package is deemed undeliverable, it may be returned to us. b. Additional shipping charges may apply for re-delivery, and we will contact you to arrange the necessary steps.
9. Shipping Restrictions:
a. Customize Gift Brand reserves the right to impose shipping restrictions on specific products or locations in compliance with local laws, regulations, or shipping carrier policies.
10. Contact Us:
a. If you have any questions or require further information about our shipping policy, please reach out to our customer support team using the contact details provided on our website.